Are you a member of the driver training industry and wish to report a complaint or concern to ICBC?

Report your complaint or concern to ICBC’s Driver Training Unit. We are responsible for reviewing, investigating and resolving driver-training complaints.

What is the nature of your complaint or concern?

• ICBC Services – Contact us if you have a complaint or concern about the services provided by ICBC or about ICBC initiatives that affect your driver training school
• Another member of the driver training industry – Report activities of other members of the driver training industry that you feel are inappropriate

How to submit a complaint

You can either

• Submit a complaint online, or
• Mail or fax a complaint form.

Who will contact me?

You will be contacted by an ICBC representative within 10 business days of your submission.

You may be asked to provide clarification or additional information to support your complaint or concern.