It is important to understand that although ICBC works closely with the driver training industry to enhance the quality of their driver training programs, the qualifications and quality of training offered by schools and their instructors may vary.

Driver Training Schools are required to hold and maintain a security bond to protect the contractual rights of their students. This provides an avenue for students or parents/guardians to initiate a claim against the school bond.

If it has been demonstrated that the claimant and the school have attempted to reach a resolution without success, Driver Training & Assessment Standards, ICBC will review the claim and may initiate a refund of funds paid by the student for training taken or not taken.

Click here to learn more about submitting a complaint and the various options available to you